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In Reply to: RE: Ordering from Magnepan, lol if it wasn't sad posted by Les Anderson on December 19, 2016 at 18:50:23
I guess it would be nice if they moved into the 1990's. However, as an old fart, I kind of like it. It is rare to see a business model that relies on human contact and personality in a world of Amazon and others. Sure it isn't as convenient but considering the value of the product and the support, all is forgiven. How would you feel if a Chinese company bought them out and moved the operation overseas and the way you could communicate was by a iPad?
I married the perfect woman. The downside is everything that goes wrong is my fault.
Follow Ups:
I appreciate your sentiment, but they should be able to answer the phone. And their products more geared towards the mass market should be available to ship within a reasonable time during the holidays.
Are you implying this is an either or situation (and there's no middle ground)?
I myself am rather unhappy with Magnepan's customer service. Over a month ago I reached their repair department via telephone for a trivial job which I can't perform and which I don't trust locals to do even if I could find someone willing to do it. Surprisingly their recorded message gave an email address for me to contact. I sent them two emails during this interval and have received zero response. If they choose not to do it, I'd sooner be told the equivalent of drop dead and go to hell, rather than no response.
I certainly won't offer apologies or explanations for poor customer service whether it is by snail mail and telephone or by cyber communications. I have never had a problem contacting Magnepan (during normal business hours) and have always found the people (Margaret in the old days, Karen, or Wendell) easily accessible. Maybe there is some type of karma involved -- have you been a good boy :).
I married the perfect woman. The downside is everything that goes wrong is my fault.
The problem I had is my first and only with Magnepan.
Could they possibly be going downhill?
While I'm sure of being on Santa's nice list, I'm placing Magnepan on his other list.
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