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I HATE it when it's 5 or 6 salesmen, managers, and/or other ppl in other offices versus you. Esp versus you and the wife. They use psychology to pit you against her. Or marathon tactics --- until you buy a frickin' car just to get out of the dealership.A friend owns a 997 Carrera S. He recently went to a Ford dealer to look at the new Mustang GT350. They took his Porsche keys, as collateral, when he test drove the Mustang.
When he asked for his keys back, they tell him, "Oh so-&-so has it." "No wait, the district supervisor has it." Or some such BS. He spent 2 hours going from office to office to find his keys. Each time... a new person... a new sales pitch. After 6 or 7 of these pitches, someone told him a girl behind the SERVICE COUNTER had it.
"Oh, we kept it with all the other cars being serviced."
He will never buy a Ford product.
Edits: 08/24/16Follow Ups:
nt
"Trying is the first step towards failure."
Homer Simpson
When I was purchasing my last new pickup a few years back, I walked in and said; "There are 6 dealerships withing 50 miles of where I stand and they all sell the same truck, so give your very best price because I WILL have a new pickup in my driveway by the close of business today. I don't want to talk to your handler, and I want a answer in 5 minutes."
About the guy who had his Porsche keys "misplaced"; Yeah, that doesn't happen to guys like me that go 6'1" 250 lbs, size 50 coat, and wearing Tony Lama boots. If it does, I hope they have their organ donor card filled out......
Meat; It's the right thing to do. Romans 14:2
740hp! Lets get it on! I knew it was just a matter of time before they would Ecoboost the 5.2 liter Big Kahuna. ECOBEAST!
"For every complex problem there is an answer that is clear, simple, and wrong" H. L. Mencken
Edits: 08/24/16
Never test drive at the same visit you go to buy
Know the out the door price including tax your willing to pay before you go
Have that price your name and phone number on a piece of paper
Offer your price, when they want to negotiate give them the paper and tell them to call when they are ready to meet your price then leave
It has worked for me 2 of 3 times.
Our state laws allow you to change your mind for three days as long as you don't touch or drive the car.
I bought two cars from two dealers. Did not test drive or touch the cars.
Went back and forth several times playing them against each other.
One of the salesman accused me of being unethical. Ohhh, sweet irony.
After explaining the law to them (as they played dumb), both played ball until one threw in the towel. When one dealer couldn't match the lowest price, I tore up the contract, thanked them and apologized for their time and kept the other dealer's car.
I got a very good deal.
In our case my BILaw is a licensed dealer and used to run used-car repair/service businesses.He's in farm machinery and trucks now. And Patricia used to work for the territory's business and consumer body. Colleagues she meets for lunch and coffee often.
We didn't have a problem, once their manager knew about them both.
And, we got <$4K off their price for the Forester. Even with the extra service-life option.
Warmest
Tim Bailey
Skeptical Measurer & Audio Scrounger
Edits: 08/24/16
And actually I never have had to hand anyone the keys to my car.. a photocopy of my drivers license is all I ever needed. (unless i wanted to sell my cr. And then I asked for my keys back right away.. And refuse to talk until I have my car keys back. Period.The other big scam is a 'deposit' to start negotiations. Horse++++. If they demand one, walk out. It is a scam.
Even when I take my car in for service, I give them the spare.. And have my key in my pocket.
Edits: 08/24/16
Having been in sales since '76, I enjoy having the tables turned.
I've always paid the price I wanted to pay ...and on some occasions, when the salesman was a true prick I made sure I paid less than I intended.
The key thing to remember when shopping for a car is you are in charge.
Assuming we are talking about new cars, you can buy the car anywhere ...but they can only sell you one of their cars.
The deck is stacked in your favor ...you can just walk away.
Dean.
reelsmith's axiom: Its going to be used equipment when I sell it, so it may as well be used equipment when I buy it.
I've lived in NYC for the past thirty-six years and had no need for a car. I'll be retiring and moving at some point soon and will have to buy a car. I've been out of the auto market so long that it all feels brand new to me.
One of my favorite ploys was to wait until a quarter ending month, write the price I wanted on the back of one my business cards. Then tell the salesman that if he finds himself a unit or two short of quota at month end to give me a call, and then hand him/her the card and walk away. Used that ploy twice in the past and worked like a charm both times. Last week of the month rolled around and bingo, like clockwork, the phone rang and at the price I wanted. You do have to make a reasonable offer of course.
Well, maybe or sort of.
If you are shopping for specific models of pre-owned vehicles you are almost always at the mercy of whoever happens to have them in stock in your area. If shopping for a new vehicle you have more leverage as you can pick and choose among brand dealerships within a certain radius of your home.
This means that I am almost never truly in charge.
I would leave, then call the New car manager. Explain the moron who I got stuck with, was, well, an idiot. I want someone who has some brains AND common sense. I usually get the best guy they have...
And a good deal.
I wouldn't count on getting a good deal from the top salesperson. It might be a more pleasant experience as that person is probably a natural BS artist, and will probably convince you that you got a good deal. On the other hand, he's not the top salesperson because he gives people good deals. He's probably top salesperson because he customers feel like they are getting a good deal.
Just LOL!
I don't want to negotiate with an "idiot". I want to negotiate with your best." I always get a good deal".
OK. Are they smiling and waving as you leave? I expect so.
I worked in car sales for a short period of time. I was an unemployed oil and gas industry engineer for about 6 months. I was probably the "idiot" . I had some silly ass idea that I could be honest with the customer, break the cycle of distrust by being truthful with customers and thus get repeated business and referrals. That could never be allowed to happen. I was told that I didn't fit in after refusing to deliver a bald face lie to a school teacher from my kids school. I got a job in my profession and moved on.
We had a sales manager who was the best I ever saw. He never talked about the car or the sale. He talked about golf, fishing, sports, etc. whatever interested the customer. People bought every time. He built comraderie with the customer. I got that. Why the hell none of those customers ever got back to the point of questioning anything was a bit of magic to watch. How the hell he convinced them that they weren't getting f'ed is beyond me. They left happy. You don't want to buy from a really good salesman. I would prefer the "idiot".
.
Everyone is an idiot or a moron to you. Is it difficult for you to go through life dealing with all of these sub-humans?
Here is another take. The worst thing that can happen to a person is to be born with below average intelligence. They will never be very successful or do well in life. I am happy when I see them working rather being part of our welfare system.
All men are created equal is a fallacy obviously. In America, what it really means is that everyone will be treated equally. That doesn't really work out either, but it's a nice goal.
You haven't lost a bundle, you've gained a friend!
Nt
The real 'tell' is that when you go back to see your 'buddy-the-salesman', the guy won't even REMEMBER you, let alone name or ANYTHING else.
Too much is never enough
The tricky part is knowing what the right price should be. Not everyone knows where to get that information.
I hate the game. I took a twenty minute test drive and left saying call me with your best prices, you only get one chance. The SM called back with a price that was fine and I asked the interest rate as Honda had a 2.9% rate advertised at the time. She said we'll discuss all that when you come in to which I replied unless the rate is 2.9 I'm not coming in. It was a great vehicle and I spent less than 90 minutes total time their.
ET
"If at first you don't succeed, keep on sucking till you do suck seed" - Curly Howard 1936
They can't give you the best interest rate unless you meet the credit rate criteria. They can't know your credit rating until they run it. They can't take your word for it. If you knew your credit rating, there was no need to make demands that no matter what they said to get you to come back, they didn't have to honor and wouldn't have.
Yes, I have experienced the same thing a number of years back. High pressure sales dealership. No wonder car salespeople get a bad rap.
This must be something they teach in auto salesman seminars.They insisted on taking my "trade-in" vehicle in for a quick mechanical inspection while I test drove the vehicle I was interested in buying. After I returned from the test drive, it took over an hour for them to find my keys while the salesman ran computer checks related to Carfax reports, financing options, etc...
I hate buying (or selling) cars more than anything else in the world.
Edits: 08/24/16
Yep, never give up your keys. You are the customer, you have the power. Just walk when they pull their shit.
ET
"If at first you don't succeed, keep on sucking till you do suck seed" - Curly Howard 1936
Reputable dealers just make a photocopy of your license. Never give them your keys.
ET
"If at first you don't succeed, keep on sucking till you do suck seed" - Curly Howard 1936
But, the games of this dealership effects future sales of Fords --- at least for this person. And probably others that have used this dealership.
Steve
That almost doesn't sound logical them taking his keys,They usually just make a copy of your driver's license and put a dealer plate on and away you go.On real high perf cars like Mustangs,Camaros,and Challengers,they may go with you especially if you are under age.In big cities anymore nothing surprises me.
"For every complex problem there is an answer that is clear, simple, and wrong" H. L. Mencken
They need the keys to drive and evaluate your trade in. If they needed his keys for any other reason, he should have walked.
We may not have the entire story. The not giving the keys back tactic is to keep you at he dealership until they can close the sale. I think this is a very poor tactic, but some sleazy dealerships may do this. It's a good way to piss off an otherwise potential buyer.
Mike, first thing they did when they heard he was interested in the Shelby. "Much easier than Xeroxing your license."
Then he should report that to Ford customer relations and if he took a video of it,that would help.
"For every complex problem there is an answer that is clear, simple, and wrong" H. L. Mencken
Edits: 08/24/16
That's crazy!
We just bought a new Toyota last year and I just took the numbers from the internet quote gave them to the sales guy that had check with his sales manager, of course. I let him know that if he comes back with a different number, we were walking. It took 5 minutes or so and we got our price.
If I was your friend, after the second guy gave me a that BS, I'd would have told them that they have 5 minutes to get me my keys or I'd be dialing 911 and they could explain it to the cops.
-Rod
He's a nice guy. And the salesmen were really pitching the Mustang to his wife. Talking about how unsafe the Porsche was. Bringing up Paul Walker's death, etc.
He said it was the worst ordeal he's been through in 20 years. They wanted to sell him a fully loaded Shelby GT350 for almost $100K out the door.
That's crazy. Now the dealers have to give you internet quotes to be competitive. Then you just take the quote you have to your nearest dealer with the color of car you want.
I tried to buy a Honda van once and the dealer wouldn't let us test drive his only model and told us he can put us on his waiting list. We bought a Toyota instead. The Honda's are rated higher, but the Toyota has been a terrific and reliable van.
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