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In Reply to: RE: Audio Research ripoff posted by muser on February 04, 2017 at 12:55:47
Unless those fuses are somehow vintage and rare or otherwise 'special' I'd have to agree. What a ripoff! Or maybe it was an honest mistake on their end??
Most decent companies wouldn't even hassle with billing. They would simply toss a few fuses in an envelope and mail them to you FREE of charge. I had Thiel mail me EIGHT heavy brass spikes for my CS2.4 speakers when I lost them in a move.... FREE. They also sent me (years earlier) FREE touchup stain for my old CS1.5 speakers. Manley sent me a handful of FREE fuses when I owned the Neo-Classic 250 amps.
What's up with charging $29.00 for two fuses?
Was ARC bought by another company in recent years? Maybe the bean counters are running the place ??
Follow Ups:
...back in 1995 when I bought an Audio Note pre-amp and amp. Shortly after my purchase the fuse in my pre-amp blew.
I contacted the Audio Note distributor, who at the time was Herb Reichert, to diagnose the problem. Turns out the fuse installed in it was speced for 240V rather than 120V. Herb even offered to come to my home to install the proper fuse in my pre-amp (we were both located in NYC, though at some distance from each other). I told him not to bother as I could get a replacement in my neighborhood.
I shrugged off the situation as no big deal. Later that week I received from Herb a quad of 6L6 tubes and a couple of 6SL7's for my amp to apologise for the error and my inconvenience. Completely unexpected, but the best example of going above and beyond in customer support.
My dealer only gave me a couple of fuses, but when it turned out the fuse holder gizmo was defective, he replaced it, free. No problems since then.
nt
"I know just enough to get into trouble. But not enough to get out of it."
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