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The cover to my VPI was missing a couple of those silicone thingies,so I contacted Ginkgo Audio. I expected instructions on buying them on their website.
I got a respnonse stating they are on their way and 3 days later, an envelope with thingies have arrived-gratis.
Gingko Audio makes a nice turntable cover and backs them up with EXCELLENT customer service. THREE THUMBS UP!!!
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Thanks! for sharing- dirtyvinyl
it is imperative to post both positive/negative experiences when dealing w/ these companies. Good to read that Customer Service is alive and well.
I have had my Gingko base and cover for over a year now and I still love them for their great sound and stunning good looks.
THREE thumbs up? Those must be some very sexy silicone thingies!
For those of us that are all thumbs, 3 thumbs is a very good thing. :)
anytime I get actual customer service these days, seems like a reason to celebrate.
When something is done for my benefit and it's free, I'm dumbfounded.
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