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In Reply to: RE: Parts Express order - going to wrong address - how to intercept? posted by longtimequadowner on August 10, 2016 at 15:37:56
Customer service through email depends too much on when
they get around to reading them. And who reads them. They probably pulled up your order and saw it was processed. My guess is they first read it minutes before they replied.
A phone call you will usually be able to talk to someone immediately.
It is a lot harder for a business built on customer service to blow you off on the phone. Stopping payment on CC is a little drastic, as this is your mistake.
And hey, you may get lucky and the wrong receiver will reject it or return it. Did you live at the old address?
Follow Ups:
Agree - should have called. I won't stop payment, I'll see how this plays out - but they're shoulder shrug response did piss me off given that it was the same business day they got my email - hell, it was just over an hour later. It would have been harder for them to tell me to piss off on the phone.I did live at the old address - but it's renters there now who don't know me at all. I'm sure they'd be co-operative - well, you never know I guess.
It's an interesting situation - if UPS hands it over, I would then say it was PE's responsibility as they hired UPS. They can go ahead and sue UPS if they want, and give me back my cash. What will likely happen is UPS will not hand it over, it will travel aaaaaaall the way back across 2 countries and customs - and then will have to be re-shipped at expense to me. It was my mistake - I doubt they'll be asking for a restocking fee or anything crazy.
I will call UPS tomorrow to see if PE could do anything about it - I strongly suspect they still COULD - I would have certainly thought they could have during business hours today - but it moved on from the UPS pickup location tonight towards a useless journey...
Religion is the world's oldest profession
Edits: 08/11/16
UPS offers you the opportunity to have the parcel held at their last depot before delivery, where you may pick up the parcel rather than have it delivered. It seems to me, at that point you should be able to have the package rerouted to the correct address.
Worse case: the order will not be delivered to the wrong recipient.
DaveT
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