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In Reply to: RE: VPI Prime Buying Experience posted by Schlep on March 18, 2015 at 14:45:52
Hello Schlep in Cincy. Per your original inquiry, a post I can no longer find, about the quality of VPI customer service. The response received was from a small subset of ALL audio hobbyists: Those that read your query on the Vinyl Asylum when your thread was active AND from that small group you only heard from those interested in making a public response. Statistically the results are quite diluted.
Wouldn't you prefer to make your own judgment? If you like the turntable and as an owner would be happy to receive the same quality of support as you have had to date, pull the plug and get it. Otherwise there are plenty of alternatives; some better some worse, from dealers and mail order.
FYI: I've had experiences with VPI customer service, during Mat's reign, and years ago under the old reign. Both experiences were bizarre, at times it seemed I was dealing with flat-earthers. And management could be belligerent without reason, quality control was sloppy, excessive time required to fix things, products were returned partially fixed or with the same problems, no priority given to correcting mistakes they made, no structure in their support organization, etc.
Ours is a hobby that is supposed to give us pleasure. And I am aware and happy that VPI has users, customers, employees that have had good experiences. Though that does not invalidate that others have had experiences different from those.
Follow Ups:
Jazz Dude -
Thanks for sharing your thoughts. I was curious to see what others experienced with VPI before drawing a conclusion, i.e., I try to temper my judgment with experiences of others.
Seems like the 'fanboyz' are ardent VPI supporters who like to point the finger at anyone who questions VPI customer service, and some others are willing to discuss the service issues they have experienced with VPI.
There are certainly others who share my point of view - just read thru some of the posts on the VPI board about customer service.
I am strongly considering other products at this point - I just don't want to deal with a company whose customer service seems to be (at times) and afterthought. Each day, I give less and less benefit of doubt to VPI. This is a shame as they have some great products - which is probably what kept them afloat all these years.
Too bad - because to your exact point. . . this is about having fun. I love music, have played my whole life and been a semi-pro musician for several years. What I am not is a 'flavor of the month' or equipment turnover guy who is chasing the holy grail (thank god), and for whom the equipment represents the hobby and not the music. So, I'm glad you reminded my of that - there are plenty of valid alternatives available.
Craig
Here you go, a new option!
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