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In Reply to: RE: VPI Prime Buying Experience posted by Schlep on March 18, 2015 at 15:58:18
Somehow I am not surprised by the response. Rather predictable I was also thinking how funny it would be if this sort of email was sent to say Roy Hall! Oh man the fire works.
When trying to resolve any conflict the best approach is to keep things 'I' oriented rather than 'you' oriented. In any conflict when the word 'you' is thrown around it always puts the other party on the defensive. During any conflict both parties must decide if they wish to resolve the situation or get their pound of flesh.
Here is an example.
'I' see an individual that is frustrated in this situation. 'I' might feel the same way if 'I' was in a similar situation.
'I' also see an individual that has limited skill in resolving conflicts.
Or I could say:
'You' are an unreasonable twit that needs to go away. Because 'you' did not get what 'you' want when 'you' wanted it 'you' feel the need to trash a good company on multiple public forums.
Which one works better?
Follow Ups:
Kentaja -
I get what you are saying, however, I doubt following the etiquette you propose would get me the answer from Matt that he said he would provide if e-mailed.
Craig
As I recall Mat did not respond to the email. I don't believe any of us would appreciate this kind of email and would be unlikely to respond.
I can assure you my approach would be more productive. More likely a response would have been sent. I have been in this type of situation many times and it is amazing what some kindness, understanding and a plea for help will produce.
One of those situations where it is not what was said but how it was said. The tone was nasty, ugly really uncalled for. It is not like Mat committed to life saving surgery on a family member and dropped the ball.
There is an old saying one will catch more flies with honey than with vinegar.
Kentaja -
You are missing some facts. I asked in a perfectly acceptable (probably even to your standards) several times - please review my (maybe 6 posts) on the VPI Support Forum. Let me know if you find any 'tone' in them. I didn't just walk into this situation and fire off this e-mail.
I do feel the manufacturer bears some level of responsibility / transparency to manufacturers and/or end users.
Moral of the story. . . know and understand the facts before you presume to tell someone what the best way to act / communicate is my friend.
As previously stated, at this juncture, I have said my piece and am just waiting for my Prime.
Seems some aspects of VPI are ran more like a lemonade stand than an actual ongoing business concern. . . even though they have been in business for decades. wow
This is all I have to say regarding this matter (to you anyway).
Craig
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