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In Reply to: RE: Now THIS is customer service! Thank you Stingray Music! posted by Road Warrior on December 12, 2014 at 06:16:13
.... It will be good service if and when the problem is fixed.
Till then it is just consumer appeasement.
Good luck.
Smile
Sox
Follow Ups:
So far, all they've done is pass the buck. If and when the problem is solved will tell the true tale...
-RW-
They gave me detailed instructions on the data they'd like. Compared to zero inout from AT&T unless Bobba Louie's "reboot your device good sir" could be considered help.
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"Have you a water buffalo?"
... Remember, talk's cheap.
Let us all know when the problem is actually fixed and then you can regale about the excellent service you received. Till then enjoy paying for the service you are complaining about.
I guess you feel chuffed getting an email compared to zero input from AT&T. Hopefully your optimism is not misplaced, time will tell.
Good luck!
Smile
Sox
and not unique to either my house or the "node" I'm on. As far as paying for it, my rate hasn't gone up since they've signed on effective Nov. so I'm not out anything. However, with a library of Tens of THOUSANDS of videos, old and new, with commensurately varying sound quality, I really want my playlists (which I've compiled in "off" hours when the pipeline can apparently handle this stuff) to be able to play continuously.
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"Have you a water buffalo?"
... G'day mate!
I just hope they sort you out.
It is always disappointing when you sign-up for or pay for something that promises a lot and then the delivery is a let down.
I am weary of customer service guys who gush with massaged bullshit like, you, the individual, are their top priority.
I hope the guy is genuine and gets your service streaming properly when, where & how you want it to. Hopefully there is no network impediment which makes it impossible to work as it should. Time will tell.
I hope they get the problem sorted for you quickly.
Good luck with it.
Smile
Sox
Hi Mr.-----,
Just a quick note to let you know that AT&T acknowledged the problem and that we're working together on repairing this.
One more question: when would you say these video issues started? Have they been present since the first time you used the service?
Thank you,
Sting Ray dude
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"Have you a water buffalo?"
Hopefully, the Sting Ray "dude" didn't actually write "Hi Mr.-----,". That would be poor form and extremely impersonal, not to mention poor database "form reply design". More likely, I hope that he wrote "Hi Mr. Nasty,", although there are potential customer service issues with that as well. At least you contacted them, and not Mrs. Nasty. ;)
"One more question: when would you say these video issues started? Have they been present since the first time you used the service?
Thank you,
Sting Ray dude"
Actually, that's two questions, so he's already BS-ing you. LOL
:)
so predictable....
...in ignoring the social relations (your forte and specialty).
THE POINT THAT ANYONE CAN SEE: they were responsive (=responsibility) and they took the consumer seriously.
roger wang
It's time for you to stop stalking three_sox or go away. Should you choose to disregard this directive, we can arrange the latter for you.
Fax mentis incendium gloria cultum, et cetera, et cetera...
Memo bis punitor delicatum! It's all there, black and white,
clear as crystal! Blah, blah, and so on and so forth ...
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