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108.71.181.131
Followup to an an earlier thread, after getting no help from the English challenged service rep at AT&T U-Verse regarding intermittent music video streaming from AT&T U Verse's Stingray Music channel (rebooting the Cable Box seems to be their # 1 answer to every problem), I contacted Stingray Music and Videos directly (4 different possible E-mail contacts noted at their website).
A rep immediately got back to me. We exchanged several E-mails so he could accurately understand the problem little ol me was having. I got this E-mail this a.m.:
"Good morning Mr. ...,
This is great detailed feedback and is much appreciated. I am relaying it right away to key contacts at AT&T.
Getting this fixed is my top priority right now.
Thanks, and best regards,
Stingray dude."
El Dragon, we cool? I think we had a misunderstanding, probably my fault.
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"Have you a water buffalo?"
Follow Ups:
I,too, have AT&T and last week my "music choice" channels are gone. Stingray Music has replaced them? How are you guys liking this Stingray Music service?
.... It will be good service if and when the problem is fixed.
Till then it is just consumer appeasement.
Good luck.
Smile
Sox
So far, all they've done is pass the buck. If and when the problem is solved will tell the true tale...
-RW-
They gave me detailed instructions on the data they'd like. Compared to zero inout from AT&T unless Bobba Louie's "reboot your device good sir" could be considered help.
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"Have you a water buffalo?"
... Remember, talk's cheap.
Let us all know when the problem is actually fixed and then you can regale about the excellent service you received. Till then enjoy paying for the service you are complaining about.
I guess you feel chuffed getting an email compared to zero input from AT&T. Hopefully your optimism is not misplaced, time will tell.
Good luck!
Smile
Sox
and not unique to either my house or the "node" I'm on. As far as paying for it, my rate hasn't gone up since they've signed on effective Nov. so I'm not out anything. However, with a library of Tens of THOUSANDS of videos, old and new, with commensurately varying sound quality, I really want my playlists (which I've compiled in "off" hours when the pipeline can apparently handle this stuff) to be able to play continuously.
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"Have you a water buffalo?"
... G'day mate!
I just hope they sort you out.
It is always disappointing when you sign-up for or pay for something that promises a lot and then the delivery is a let down.
I am weary of customer service guys who gush with massaged bullshit like, you, the individual, are their top priority.
I hope the guy is genuine and gets your service streaming properly when, where & how you want it to. Hopefully there is no network impediment which makes it impossible to work as it should. Time will tell.
I hope they get the problem sorted for you quickly.
Good luck with it.
Smile
Sox
Hi Mr.-----,
Just a quick note to let you know that AT&T acknowledged the problem and that we're working together on repairing this.
One more question: when would you say these video issues started? Have they been present since the first time you used the service?
Thank you,
Sting Ray dude
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"Have you a water buffalo?"
Hopefully, the Sting Ray "dude" didn't actually write "Hi Mr.-----,". That would be poor form and extremely impersonal, not to mention poor database "form reply design". More likely, I hope that he wrote "Hi Mr. Nasty,", although there are potential customer service issues with that as well. At least you contacted them, and not Mrs. Nasty. ;)
"One more question: when would you say these video issues started? Have they been present since the first time you used the service?
Thank you,
Sting Ray dude"
Actually, that's two questions, so he's already BS-ing you. LOL
:)
so predictable....
...in ignoring the social relations (your forte and specialty).
THE POINT THAT ANYONE CAN SEE: they were responsive (=responsibility) and they took the consumer seriously.
roger wang
It's time for you to stop stalking three_sox or go away. Should you choose to disregard this directive, we can arrange the latter for you.
Fax mentis incendium gloria cultum, et cetera, et cetera...
Memo bis punitor delicatum! It's all there, black and white,
clear as crystal! Blah, blah, and so on and so forth ...
...of course brother! There was never an issue to begin with!
“Somebody was always controlling who got a chance and who didn’t. - Charles Bukowski
"rebooting the Cable Box seems to be their # 1 answer to every problem"
Microsoft can be credited with training people worldwide on this very solution to every problem. You have MS to thank for that one. ;-)
Glad you got it fixed via Stingray Music (who I assume has a vested interest in having their service work correctly on AT&T).
Of course, if it were Apple, the solution to every problem would be to either re-install the operating system, or take your device to a "genius" at an Apple store. :)
Or, just call 'em up and get a live body who knows how to help. ;-)
Not that I have a dog in that fight...
then plug me back in and see if that works.
enjoy,
mark
I heard a story (maybe an urban legend) about a hospital in South Africa were they noticed that a higher than expected mortality in the life support wards and there was a correlation with particular beds and a particular day of the week.
After much investigation someone noticed that a cleaner visited the wards periodically at night with a floor polisher and would unplug medical equipment to polish the floor then plug it back in and move on!
Regards
13DoW
Decades ago I worked overseas, and making calls to a base on Califormia was, uh, clumsy. We'd have to arrange a call through the night operator, go to the office late at night, put the handset in some big clumsy device that looked like a WWII walkie-talky, and hope for the best.
One night we did all that, and as soon as California said "Hello!", the night cleaning woman unplugged the system to run the vacuum cleaner.
Shit.
d
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