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In Reply to: RE: Some New Paypal Rules posted by Awe-d-o-file on October 14, 2014 at 08:03:40
In another post I left about this subject, I stated that this policy was not changing the basics of eBay and making all sellers insurers. After some thought, there is one scenario which could occur that worries me. Obviously, an item can be damaged during shipping. It's always tough to know if that is what REALLY happened or something else. But now, with 180 days to make a claim, an unscrupulous buyer could use the iem for 5 months, break it, claim it was received in that state and open a claim. They should at least do something to preserve the status/condition of the item when it is received by the buyer. I haven't considered this before so my ideas are few but maybe requiring the buyer take some photos of the item within 24 hours of its receipt, pointing out any alleged defects???
Kerry
Follow Ups:
The new policy doesn't apply to goods damaged in shipping. It only applies to items not received or when an item was substantially different to what was ordered.
I recently filed a item not as described claim with epay. The left Channel of a ARC CA-50 integrated died after a couple hours of use. The cost of the item caused it to be handled by the high value auction claim division. Here is what he wanted me to do on my time to verify the condition:
"I am writing you today regarding the Audio Research CA50 Integrated Amplifier that you recently purchased. I understand that you opened a case because the item stopped working after a couple of hours of use. Allow me to explain the current status of your case.
Because this case is for an item of higher value, additional documentation is needed before we can move forward. This case has been placed on hold until 9/28/14, to allow you time to provide the additional information needed.
What do you need to do?
Please provide the following:
- Repair Estimate
Please provide a repair estimate. We need the manufacturer of the item or an authorized repair outlet to provide this documentation. We will use this information to confirm the item is not as described. Specifically, we need the repair estimate to show why the item is not as described.
Here are more details that must be included in the estimate:
- Overall description of the item
- Specific details why the item is not working properly
- Description of what needs to be repaired or replaced
- Contact information that includes name, address and phone number of the repair outlet
- Estimate of the cost to make the repair
Please *do not* have any repairs done.
How do you get the repair estimate to me?
This message has been forwarded to your personal email account from which you can respond with attachments. You can scan the additional documentation and send it as an attachment by replying to this email from your personal email account. Please do not change the subject line, as it will help the message get routed directly to me."
I did not take them up on their offer. It would have required me to send the unit back to ARC and they expected my to pay for it fully. I choose to deal directly with my American Express card. The seller refused to help in any way with the repair. Not defending ebay but everyone should realize they will not refund your money on high value items without some documentation.
I am happy you are in agreement with Paypal/ebay in this matter, since until recently they were the same company. My post was to counter the assertion that ebay/paypal will simply side with the buyer and refund his/her money with no regard to the seller's position. As a seller on ebay I am happy for this change, however, I am also happy this purchase was made with AMEX via paypal so I can ask for a charge back.
I'm not sure I'm seeing how that falls under "item substantially not as described."
Did you noticed the banner ebay has on every page that states: "Get the item you ordered or get your money back plus original shipping". Since the unit was advertised as working perfectly seems to me to be not as described, especially after purchasing a freshly calibrated tester which verified all the tubes ready for the scrap heap. Kalvin at ARC also recommended replacing the tubes.
Edits: 10/16/14
How did you not get the item that you ordered?
And by the way, this thread is about a PayPal policy, not eBay.
That wouldn't work. There's no way to prove when a digital photo was taken.
Well, if you require that the photo is taken and sent via email within 24 hours of receipt, wouldn't the time stamp on the email at least date the photo to then?
Of course that ignores the fact that an unscrupulous buyer can say "yeah yeah yeah, I'll send you that pic right away" and then not do it and still claim a refund in 5 months. in which case you are screwed because I would imagine that Paypal rules supersede whatever conflicting terms you may have.
But at least it's kind of a deterrent to scumbag buyers. It blows scumbag sellers out of the water however. I wonder what the ratio is on a large scale? Scumbag sellers to buyers? Maybe paypal is reacting to metrics?
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