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In Reply to: RE: Fedex all the way. posted by Michael Samra on March 14, 2014 at 12:32:00
I get more damaged merchandise from FEDEX than UPS. Just my experience.
Also FEDEX has ripped me off for insurance claims more so than UPS. If claiming insurance from any carrier, be sure:
1. Record your call and get names of the answering agent.
2. follow up promptly.
I made a $900 claim to FedeX and, because of the cost, the phone agent promised to send an inspector. Inspector never came and when I called back after a week and a half, I was informed that the time period for claims had lapsed and they would not honor any claim.
Follow Ups:
I don't know how Hawaii is but here in the 48,Fedex is cheaper and as far as insurance goes,they both try to screw you but you need to be persistent and I always have Fedex inspect it before I seal the box on a heavy item so there is no confusion..I go right to a main FEDEX office and I take my packing tape and have the manager inspect it and then I seal right it there.This way there is no argument and she gives me a clearance so that FEDEX knows it was inspected and they have to cover it.
Honest amplification is better than excessive 2nd order distortion anytime.
The best advice I've seen on shipping and insurance. All the big three break stuff. They all do everything possible to not pay claims. I've had good experiences with them all and I have had bad experiences with them all.
-Wendell
Well said Wendell
You have to be persistent but they always pay..They figure if 30% of the people take them at face value that it was packed wrong and don't argue,they are millions of dollars ahead.Many people just leave it that the shipper won't pay and if they insured it and took the money for insurance,they have no choice but to pay if you pursue it.
Honest amplification is better than excessive 2nd order distortion anytime.
Edits: 03/14/14
The last 3 times I used USPS the packages were trashed. Same with UPS. I havent had an uncrushed package from UPS in some time.
I rebuilt and upgraded a Supratek Cortese preamp for a guy in Alaska..This is a 4000 dollar preamp and then he paid me well to do my stuff to it..I dropped it off to the UPS store and he paid them to pack it and they put it in two boxes..It cost him 285 dollars to send it from Michigan back to Alaska and this is one way..When he received it,the power supply box was fine but the preamp unit was beat up..They sent the unit back to be and I fixed as best as I could but it had control rubbing problems because alignment with the chassis..THey paid 2250 and let him keep the preamp..For what UPS charged to take that preamp from Michigan to Alaska,I could have gotten a plane ticket and flown it there myself. I didn't charge to redo the damage ups caused as it was just a volume control and some broken wires from the damage.We were both pissed tho at UPS and he insured it for 3500 but being it was in two boxes,they only paid the one that was broken and smashed.They sent it back for free tho after I repaired it again.
Honest amplification is better than excessive 2nd order distortion anytime.
Oh, No doubt FEDEX is cheaper.... My claim was for a delivery received, BTW. Actually, these days I try to use USPS they are cheaper yet, and in a claim where they damaged a pair of quicksilver Mini mite amps, they gave me a choice of replacement parts cost or complete value, and informed that the claim would take one month to process (for full replacement cost). In one month to the day, I received a check including the postage costs too....... 8^), something unexpected.
YMMV of course.
PS: the FEDEX claim was for a Premier CJ DAC which had been slammed down so hard the zip tied large power supply film caps had torn right off the circuit board, pulling right out of the soldered joints, too, and snapping the zip ties. Factory packing too with two inch foam all around.
In different parts of the country you'll hear people swearing by (or at) one shipping carrier, or the other. There seems to be little consensus on which one is the best... or the worst.
This will surely jinx me, but I haven't had an incoming delivery/damage problem in years (metro DC, MD suburbs) and between my wife and I we get half a dozen packages a week. No outgoing problems via FedEx Ground either, using their Rockville terminal.
there is one person in my fedex office who always messes up
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