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General Asylum General audio topics that don't fit into specific categories. |
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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: RE: Audio Research ripoff posted by AbeCollins on February 4, 2017 at 13:20:11:
...back in 1995 when I bought an Audio Note pre-amp and amp. Shortly after my purchase the fuse in my pre-amp blew.
I contacted the Audio Note distributor, who at the time was Herb Reichert, to diagnose the problem. Turns out the fuse installed in it was speced for 240V rather than 120V. Herb even offered to come to my home to install the proper fuse in my pre-amp (we were both located in NYC, though at some distance from each other). I told him not to bother as I could get a replacement in my neighborhood.
I shrugged off the situation as no big deal. Later that week I received from Herb a quad of 6L6 tubes and a couple of 6SL7's for my amp to apologise for the error and my inconvenience. Completely unexpected, but the best example of going above and beyond in customer support.
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Follow Ups
- Reminds me of the time... - R Browne 22:03:20 02/04/17 (1)
- RE: Reminds me of the time... - Frihed89 00:24:35 02/05/17 (0)
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