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RE: VPI Prime Buying Experience

Somehow I am not surprised by the response. Rather predictable I was also thinking how funny it would be if this sort of email was sent to say Roy Hall! Oh man the fire works.

When trying to resolve any conflict the best approach is to keep things 'I' oriented rather than 'you' oriented. In any conflict when the word 'you' is thrown around it always puts the other party on the defensive. During any conflict both parties must decide if they wish to resolve the situation or get their pound of flesh.

Here is an example.

'I' see an individual that is frustrated in this situation. 'I' might feel the same way if 'I' was in a similar situation.

'I' also see an individual that has limited skill in resolving conflicts.

Or I could say:

'You' are an unreasonable twit that needs to go away. Because 'you' did not get what 'you' want when 'you' wanted it 'you' feel the need to trash a good company on multiple public forums.

Which one works better?



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