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I'm in a similar situation, but have come to the opposite conclusion

One of my Simaudio amps failed and I also need to get it serviced. But as long as Simaudio is able to provide service, there is no way I would want to send it anywhere else. I believe the manufacturer is best equipped to service their own products. I've also had several bad experiences with independent "authorized" repair shops:

One shop took 6 months to repair my Pioneer Kuro TV because they didn't investigate the root cause of the problem and instead they just ordered one part after another until they had replaced every LRU in the set, and only then asked Pioneer for help. They also lost the remote. Thankfully, it was a warranty job so I didn't pay for all those boards.

I've had two pieces of equipment which were in excellent condition when I sent them but returned with cosmetic damage. In one case, the damage was significant and obvious so I couldn't believe they tried to get away with it.

I had a CD/DVD/universal player returned to me (twice!) without fixing the problem but claiming they had. Same for a VCR.

I once sent an amp for repair, and they threw away the original box and packaging I sent it with, and returned it in an oversized box with only peanuts for protection.

I think it's great that Simaudio is willing to service their legacy products. This is one of the benefits you get when you buy audio equipment from a reputable high end manufacturer, that you generally don't get with mass market oriented manufacturers. You should take advantage of it rather than complain about it.

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  • I'm in a similar situation, but have come to the opposite conclusion - Dave_K 08:44:02 10/22/14 (0)
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