In Reply to: RE: Before You Buy a SimAudio Product posted by Lance_O on October 21, 2014 at 08:10:47:
Yup, Audio Research does indeed provide parts and schematics even decades after a product has been discontinued. I have an ARC VT100mkII schematic along with notes and expected measured electrical values scribbled on it while talking to their service department. I have also purchased faceplates and knobs for old ARC preamps when I wanted to swap colors.
Same for Manley Labs. They sent me parts and a schematic so I could perform a DIY repair on a couple smoked cathode resistors. Their tech even walked me through a couple pointers over the phone while I had my multimeter and soldering iron ready to go. It sure beat having to pack up a 70 pound amp!
Pass Labs has sent me free parts and some that I've purchased, including a meter movement for an X150.5 and a machined aluminum front panel 'wing' for an X3 3-channel amp.
Thiel has sent me free replacement brass feet for my CS2.4 which were lost in a recent move. They also sent me free touch up stain for my CS1.5 speakers decades out of warranty.
I love the no hassle dealings with these companies so I can understand your frustration. Just blame it on CANADA !!
On the other hand, things could be worse. You could have bought some bargain Chinese piece no longer supported after a short couple years and a dealer network that is no longer around.
The fact that SimAudio is at least offering to pay for shipping and repair a 17 year old amp is a good sign. If they refuse to repair a modified product, I don't blame them one bit. Who knows what some garage hack has done to their design.
Just my 2-cents worth.
This post is made possible by the generous support of people like you and our sponsors:
Follow Ups
- RE: Before You Buy a SimAudio Product - AbeCollins 11:10:32 10/21/14 (4)
- RE: Before You Buy a SimAudio Product - Brian Levy 14:35:58 10/22/14 (1)
- RE: Before You Buy a SimAudio Product - sudz1234@yahoo.com 17:07:24 10/22/14 (0)
- RE: Before You Buy a SimAudio Product - middleground 13:49:12 10/21/14 (1)
- RE: Before You Buy a SimAudio Product - AbeCollins 15:02:57 10/21/14 (0)