Home General Asylum

General audio topics that don't fit into specific categories.

RE: Before You Buy a SimAudio Product


Yup, Audio Research does indeed provide parts and schematics even decades after a product has been discontinued. I have an ARC VT100mkII schematic along with notes and expected measured electrical values scribbled on it while talking to their service department. I have also purchased faceplates and knobs for old ARC preamps when I wanted to swap colors.

Same for Manley Labs. They sent me parts and a schematic so I could perform a DIY repair on a couple smoked cathode resistors. Their tech even walked me through a couple pointers over the phone while I had my multimeter and soldering iron ready to go. It sure beat having to pack up a 70 pound amp!

Pass Labs has sent me free parts and some that I've purchased, including a meter movement for an X150.5 and a machined aluminum front panel 'wing' for an X3 3-channel amp.

Thiel has sent me free replacement brass feet for my CS2.4 which were lost in a recent move. They also sent me free touch up stain for my CS1.5 speakers decades out of warranty.

I love the no hassle dealings with these companies so I can understand your frustration. Just blame it on CANADA !!

On the other hand, things could be worse. You could have bought some bargain Chinese piece no longer supported after a short couple years and a dealer network that is no longer around.

The fact that SimAudio is at least offering to pay for shipping and repair a 17 year old amp is a good sign. If they refuse to repair a modified product, I don't blame them one bit. Who knows what some garage hack has done to their design.

Just my 2-cents worth.




This post is made possible by the generous support of people like you and our sponsors:
  Sonic Craft  


Follow Ups Full Thread
Follow Ups

FAQ

Post a Message!

Forgot Password?
Moniker (Username):
Password (Optional):
  Remember my Moniker & Password  (What's this?)    Eat Me
E-Mail (Optional):
Subject:
Message:   (Posts are subject to Content Rules)
Optional Link URL:
Optional Link Title:
Optional Image URL:
Upload Image:
E-mail Replies:  Automagically notify you when someone responds.