In Reply to: Before You Buy a SimAudio Product posted by Lance_O on October 21, 2014 at 07:28:38:
I recently developed a problem with my 15 year old CA300. I found a local repair shop, and before I brought the amp in (I have a guess what's wrong) I e-mailed Classe and asked about availability of parts. The person at Classe responded quickly, and said that the CA300 was still a very fine amplifier, despite its age, and that the company felt that many repair shops would have problems correctly diagnosing and repairing the fault. Therefore he recommended returning it to the factory.
Since I would be perfectly happy to have this amp for another 10-15 years, I figured it would be a good investment.
I haven't gotten the amp back yet (I only sent it a week ago) but feel that Classe demonstrated a very professional approach to customer service
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Follow Ups
- I am in the middle of a similar process with Classe - John N 10:55:48 10/21/14 (0)