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RE: Returned from manufacturer with a 'clean bill of health' ?

Interesting thread. No, it certainly does raise questions, but, as others have mentioned, it is not necessarily a signal of evil intentions.

I have bought a couple of used ARC components -- SP-8 preamp and VT-100 Power amp. As soon as I got those components, both of which worked fine when I got them, I returned them to ARC for a checkup. Both had some work done, were checked out and returned to me in good shape. That's just me I guess.

My VT-100 recently had a tube taken out by a surge resulting in circuit board damage plus my tubes were very old at that point, so I had the unit repaired by ARC. It was returned with a glittering new set of tubes (look like fine jewelry) and an almost unnoticeable circuit board fix and sounding fabulous. (I am not an electronics hobbyist, and I am very grateful for companies like ARC that stand behind their products. I should say, too, that they were incredibly patient explaining their reasoning for the repairs they recommended, even sending me a photo of my unit in order to explain their thinking and recommendations. The repair evidenced a very high level of craftsmanship. That's service I appreciate!)

I agree that if I were to sell this component, I would feel obliged to provide the potential buyer with documentation of the recent work. To my mind, this would make the component more desirable not less so.

When I'm shopping for used equipment, I ALWAYS ask the seller if the unit has ever been in for repairs and, if so, to provide a detailed explanation of what was done and why it was repaired and by whom. I would want to see the repair bill. I also ask whether the unit is factory stock or has been modified, "tweaked" or otherwise altered. Asking lots of these kinds of questions, and reading/hearing the seller's responses are a good way to judge what sort of person you're dealing with. Vague or incomplete answers are a sure trigger for me to let that component go. I pay a lot of attention to my gut in these exchanges. If something doesn't feel right, I'll pass on the purchase.

Buying used is a great way to assemble a fabulous audio system at much lower than retail cost. Be careful, scope things out and usually things work out. Maybe I've been lucky, but I have bought an awful lot of used stuff and the only problems I've had were due to inept packaging resulting is shipping damage. Ask how the seller intends to package the item too!

Enjoy your music!

George



Edits: 10/21/14

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  • RE: Returned from manufacturer with a 'clean bill of health' ? - George S. Roland 09:53:50 10/21/14 (0)

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