Below is the reply I received regarding a query to repair my amplifier:
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On Oct 21, 2014, at 9:06 AM, Bernard Poulin wrote:
Good morning M. Xxxxxx,
You won't find an authorized MOON service center elsewhere than at our factory in Montreal Canada.
What is wrong exactly with the amplifier?
Let me know where you are located and I'll prepare a UPS ticket so that they show up to pick it up. Do you still have the box and packaging?
Thank you,
Bernard Poulin
Service & Sales / Service & Ventes
bpoulin@simaudio.com
450.449.2212 Ext. 1206
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In consulting the UPS web site, carriage fees between my home and the Sim Audio factory will be $61.25 (one way, including additional fees for insured delivery). The amplifier is a W-4070...approximately seventeen years old. I did query several well known repair shops who's work is well regarded by many contributors to the Asylum. According to them, Sim Audio will not, and does not, provide parts, schematics, or support to repair facilities in the US. In addition, Sim Audio may decline a repair if, after their inspection, they have determined your equipment has undergone "unauthorized" modification. Unauthorized(?)
I have declined there offer.
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Topic - Before You Buy a SimAudio Product - Lance_O 07:28:38 10/21/14 (78)
- RE: Before You Buy a SimAudio Product - paulg30 13:31:43 10/26/14 (1)
- RE: Before You Buy a SimAudio Product - Steve. 12:36:36 11/09/14 (0)
- RE: Before You Buy a SimAudio Product - Bill Way 20:37:17 10/22/14 (0)
- RE: Before You Buy a SimAudio Product - Brian Levy 14:53:37 10/22/14 (0)
- Economics can be a mutha - - Sondek 11:50:04 10/22/14 (0)
- RE: Nice endorsement for SimAudio - BCR 03:02:05 10/22/14 (0)
- I will skip Sim Audio - Trouser Trout 01:02:46 10/22/14 (2)
- Firmware and Mechanical are not one and the same. - jusbe 19:04:20 10/22/14 (0)
- RE: I will skip Sim Audio - sudz1234@yahoo.com 13:13:21 10/22/14 (0)
- Trust them. - ppopp 22:59:38 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - sudz1234@yahoo.com 17:57:11 10/21/14 (0)
- Classe - JeffH 16:13:22 10/21/14 (4)
- RE: Classe - gme109 08:44:02 10/22/14 (0)
- RE: Classe - AbeCollins 07:29:50 10/22/14 (1)
- Thanks Abe! - JeffH 18:01:33 10/22/14 (0)
- RE: Classe - panhead 00:20:18 10/22/14 (0)
- Yeah, lets boycott a company that still builds stuff in Northamerica. - Bill@yyc 15:41:34 10/21/14 (0)
- Is there more information to your little story? - three_sox 15:30:21 10/21/14 (2)
- RE: + ! - painter27 17:02:01 10/21/14 (0)
- it's pretty simple...there is NO incentive for a company to publicize its schematics - Tom Schuman 13:47:52 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - middleground 13:41:49 10/21/14 (7)
- RE: Before You Buy a SimAudio Product - sudz1234@yahoo.com 17:45:42 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - Ozzy 15:51:25 10/21/14 (4)
- Err well 20...NT - RGA 07:29:49 10/22/14 (0)
- RE: Before You Buy a SimAudio Product - middleground 07:17:40 10/22/14 (1)
- RE: Before You Buy a SimAudio Product - Trouser Trout 20:16:07 10/23/14 (0)
- lol! Agreed. nt - ppopp 22:50:23 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - Lance_O 14:04:11 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - ErikM 12:10:14 10/21/14 (4)
- RE: Before You Buy a SimAudio Product - Lance_O 15:00:46 10/21/14 (3)
- RE: Before You Buy a SimAudio Product - Brian Levy 15:16:28 10/22/14 (0)
- No different than a car... - tketcham 09:39:52 10/22/14 (0)
- Then don't repair it... - rlw 15:37:13 10/21/14 (0)
- This week's top contender for Whiner's Woad... - musetap 11:26:17 10/21/14 (4)
- Tough Crowd! LOL - Awe-d-o-file 17:13:28 10/21/14 (0)
- *Totally!* - rlw 15:31:13 10/21/14 (0)
- +2 nt - Glen B 13:52:04 10/21/14 (0)
- +1 nt - bjh 11:39:03 10/21/14 (0)
- I am in the middle of a similar process with Classe - John N 10:55:48 10/21/14 (0)
- Thanks for letting us know Sim supports its products! That's Great!! - Cpk 10:28:27 10/21/14 (0)
- You should be jumping up & down with praise for Sim Audio - Sordidman 10:15:48 10/21/14 (4)
- RE: You should be jumping up & down with praise for Sim Audio - Lance_O 14:58:32 10/21/14 (3)
- Your post strongly implied boycott, and obviously, - I wasn't the - Sordidman 18:40:39 10/21/14 (0)
- RE: You should be jumping up & down with praise for Sim Audio - painter27 17:54:02 10/21/14 (0)
- Fuzzy feeling and woolly thinking. - jusbe 15:15:36 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - abs1 09:27:25 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - fantja 09:06:36 10/21/14 (0)
- If a component has been modded or "altered"... - genungo 08:44:54 10/21/14 (1)
- This is pretty much SOP for any manufacturer.... - Ozzy 09:01:55 10/21/14 (0)
- Whatever. Why risk some hack getting in there and messing it up? - Goober58 08:44:03 10/21/14 (2)
- RE: Whatever. Why risk some hack getting in there and messing it up? - Ozzy 09:04:13 10/21/14 (1)
- +1 -t - jusbe 10:54:35 10/21/14 (0)
- Did I read that wrong? - Ozzy 08:26:34 10/21/14 (4)
- RE: Did I read that wrong? - Lance_O 13:17:24 10/21/14 (2)
- RE: Did I read that wrong? - Alan Sircom 07:27:19 10/26/14 (0)
- RE: Did I read that wrong? - rlindsa 13:32:44 10/21/14 (0)
- RE: Did I read that wrong? - Sprezza Tura 08:45:30 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - Sprezza Tura 07:42:18 10/21/14 (19)
- RE: Before You Buy a SimAudio Product - Lance_O 08:10:47 10/21/14 (15)
- RE: Before You Buy a SimAudio Product - Kidomaha 16:54:07 11/10/14 (0)
- That's a bad comparison - Dave_K 15:12:43 10/21/14 (2)
- RE: That's a bad comparison - Lance_O 15:57:42 10/21/14 (1)
- I'm in a similar situation, but have come to the opposite conclusion - Dave_K 08:44:02 10/22/14 (0)
- RE: Before You Buy a SimAudio Product - rlindsa 13:15:57 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - AbeCollins 11:10:32 10/21/14 (4)
- RE: Before You Buy a SimAudio Product - Brian Levy 14:35:58 10/22/14 (1)
- RE: Before You Buy a SimAudio Product - sudz1234@yahoo.com 17:07:24 10/22/14 (0)
- RE: Before You Buy a SimAudio Product - middleground 13:49:12 10/21/14 (1)
- RE: Before You Buy a SimAudio Product - AbeCollins 15:02:57 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - jsm71 08:27:10 10/21/14 (1)
- It's unreasonable to expect them to understand some mods much less repair them - Goober58 08:53:10 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - Sondek 08:24:06 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - Sprezza Tura 08:15:32 10/21/14 (1)
- RE: Before You Buy a SimAudio Product - Lance_O 13:59:11 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - jsm71 08:03:10 10/21/14 (0)
- RE: Before You Buy a SimAudio Product - Sondek 08:02:27 10/21/14 (1)
- RE: Before You Buy a SimAudio Product - Lance_O 15:20:11 10/21/14 (0)