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Before You Buy a SimAudio Product

Below is the reply I received regarding a query to repair my amplifier:

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On Oct 21, 2014, at 9:06 AM, Bernard Poulin wrote:

Good morning M. Xxxxxx,

You won't find an authorized MOON service center elsewhere than at our factory in Montreal Canada.

What is wrong exactly with the amplifier?

Let me know where you are located and I'll prepare a UPS ticket so that they show up to pick it up. Do you still have the box and packaging?

Thank you,

Bernard Poulin
Service & Sales / Service & Ventes
bpoulin@simaudio.com
450.449.2212 Ext. 1206

++++++++++++++++++++++++++++++++++++++++++++

In consulting the UPS web site, carriage fees between my home and the Sim Audio factory will be $61.25 (one way, including additional fees for insured delivery). The amplifier is a W-4070...approximately seventeen years old. I did query several well known repair shops who's work is well regarded by many contributors to the Asylum. According to them, Sim Audio will not, and does not, provide parts, schematics, or support to repair facilities in the US. In addition, Sim Audio may decline a repair if, after their inspection, they have determined your equipment has undergone "unauthorized" modification. Unauthorized(?)

I have declined there offer.


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Topic - Before You Buy a SimAudio Product - Lance_O 07:28:38 10/21/14 (78)

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