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RE: Some New Paypal Rules

I recently filed a item not as described claim with epay. The left Channel of a ARC CA-50 integrated died after a couple hours of use. The cost of the item caused it to be handled by the high value auction claim division. Here is what he wanted me to do on my time to verify the condition:

"I am writing you today regarding the Audio Research CA50 Integrated Amplifier that you recently purchased. I understand that you opened a case because the item stopped working after a couple of hours of use. Allow me to explain the current status of your case.

Because this case is for an item of higher value, additional documentation is needed before we can move forward. This case has been placed on hold until 9/28/14, to allow you time to provide the additional information needed.

What do you need to do?

Please provide the following:
- Repair Estimate

Please provide a repair estimate. We need the manufacturer of the item or an authorized repair outlet to provide this documentation. We will use this information to confirm the item is not as described. Specifically, we need the repair estimate to show why the item is not as described.

Here are more details that must be included in the estimate:
- Overall description of the item
- Specific details why the item is not working properly
- Description of what needs to be repaired or replaced
- Contact information that includes name, address and phone number of the repair outlet
- Estimate of the cost to make the repair

Please *do not* have any repairs done.

How do you get the repair estimate to me?

This message has been forwarded to your personal email account from which you can respond with attachments. You can scan the additional documentation and send it as an attachment by replying to this email from your personal email account. Please do not change the subject line, as it will help the message get routed directly to me."

I did not take them up on their offer. It would have required me to send the unit back to ARC and they expected my to pay for it fully. I choose to deal directly with my American Express card. The seller refused to help in any way with the repair. Not defending ebay but everyone should realize they will not refund your money on high value items without some documentation.


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