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He's from the UK

A lot of UK hi-fi buyers are like that. The UK is filled with barrack-room lawyers, rights without responsibility types who feel it's their moral duty to complain about everything.

Unfortunately, the kind of people who do this in the UK really, really know how to make trouble in a passive-aggressive kind of manner. The latest one is the guy who didn't get the refund he wanted on his MP3-ripping player, so he took the company to the Advertising Standards Authority because it 'misleadingly implies it's acceptable to copy CDs' (copying music - even if you retain the disc - is notionally copyright theft in the UK). So now the company needs to find new advertising and the hi-fi industry in the UK can't talk about ripping music anymore.

The other problem is some of them don't back down even if they get the answer they want. If you give in to this guy's demands, the best you get is that he goes away. More likely, he'll just start a hate campaign, anyway. Fortunately, he's pretty far from home and you don't sell into the UK, so he's not got that much firepower.

Tell him to get stuffed.


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