In Reply to: Customer situation, what would you do? posted by Gordon Rankin on April 7, 2011 at 10:51:50:
A lot of UK hi-fi buyers are like that. The UK is filled with barrack-room lawyers, rights without responsibility types who feel it's their moral duty to complain about everything.
Unfortunately, the kind of people who do this in the UK really, really know how to make trouble in a passive-aggressive kind of manner. The latest one is the guy who didn't get the refund he wanted on his MP3-ripping player, so he took the company to the Advertising Standards Authority because it 'misleadingly implies it's acceptable to copy CDs' (copying music - even if you retain the disc - is notionally copyright theft in the UK). So now the company needs to find new advertising and the hi-fi industry in the UK can't talk about ripping music anymore.
The other problem is some of them don't back down even if they get the answer they want. If you give in to this guy's demands, the best you get is that he goes away. More likely, he'll just start a hate campaign, anyway. Fortunately, he's pretty far from home and you don't sell into the UK, so he's not got that much firepower.
Tell him to get stuffed.
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Follow Ups
- He's from the UK - Gag Halfrunt 18:24:31 04/07/11 (6)
- Never thought I would defend the Brits... - jbcortes 09:10:25 04/11/11 (3)
- RE: Never thought I would defend the Brits... - Gag Halfrunt 05:34:30 04/12/11 (2)
- RE: Never thought I would defend the Brits... - jbcortes 09:11:15 04/12/11 (1)
- RE: Never thought I would defend the Brits... - Gag Halfrunt 12:17:35 04/12/11 (0)
- RE: He's from the UK - Ozzy 01:56:41 04/08/11 (0)
- Gag has got it right - grinagog 20:31:58 04/07/11 (0)