In order to prevent other people to get such troubles with that company, I report here the story of my negative customer experience with Welborne labs.
After having seeing very good appreciations of the DRD 300B kit on Enjoy The Music.COM, in March 2007 I ordered the Terraplane 300B kit which is a signature version of the DRD300B amplifier. The transaction was made by visa card and, immediately, my bank account has been charged for the total amount.
3 weeks later, I sent Ron Welborne a mail in order to get a shipping date. He answered me : "We have a few items that we are waiting on from suppliers but we expect to finally have them this week so we will be shipping your kit shortly. I will drop you an email just as soon as it ships."
I never received that email, and, since, he never answered to my other mails.
At the begening of May, I made a complaint to the Denver/Boulder Better Business Bureau (BBB), which is a mediation organism between consumers and businesses. I asked for the cancellation of my order and for a complete refund of all was charged to me. The BBB notified the dispute twice to the Welborne Labs company, without any answer from Ron Welborne.
This neglecting attitude of Ron Welborne is amazing for a businessman !
Finally, the BBB adviced me "You may wish to seek legal advice or small claims court for further recourse". They added "The Better Business Bureau develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them."
You can see the customers experience reports here : http://data.denver.bbb.org/commonreport.html?bid=90007851
The complaints seem to grow in number, and I encourage other people in trouble with that company to make complaints to the BBB.
After this attempt of mediation, and because of the serious damage undergone, I decided to make an as large publicity as possible, and to sue Welborne Labs for breach of trust and swindle. These offenses are severelly repressed in France. I think that is the same in the States.
In a few days, he will be officialy informed.
Of course, if any refund occurs in the interim, I will inform the forum...
Regards,
Thierry
Keywords for search indexation :
Ron Welborne, Welborne Labs, WLabs,Ultrapath bp, DRD 300B, Terraplane 300B, DRD 45, 45 Star Chief, Zephyr RCA, Pimp My 70, Remote Controlled Stepped Attenuator, Tube Output Stage for DACs and CD Players, Dynaco ST-70 Modification Kit, 2-Way Active Crossover, The MiniAmp Class-A Line Level Amplifier, Tube/MOSFET Hybrid Line Level Amplifier, Squeezebox, Power Supply Upgrade Kit, PSREG Low Voltage
Regulated Supply, PSREGHC Low Voltage, High Current Regulated Supply, PS1 Power Supply, +/- Low Voltage Regulated Supply, PS5A Power Supply, +/- Low Voltage Power Supply, PS3 High Voltage Regulator, PS8 Power Supply, High Voltage w/Regulated Filament, PS10 High Voltage Regulated, Power Supply (no electrolytic capacitors), The Gatekeeper, DAC Tube Output, Connectors & Cable, Power Products, Speaker Building Parts, Cabinets & Hardware.
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Topic - Welborne Labs business in trouble ? Be aware - Thierry77 07:23:26 06/17/07 (66)
- RE: Welborne Labs business in trouble ? Be aware - ikstus@yahoo.com 14:33:01 11/02/07 (1)
- RE: Welborne Labs business in trouble ? Be aware - kev313 20:31:22 11/16/07 (0)
- RE: Welborne Labs business in trouble ? Be aware - arco 00:36:05 07/26/07 (0)
- Sign of life .Mail from Welborn received - Balle Clorin 23:39:20 06/26/07 (2)
- RE: Sign of life .Mail from Welborn received - Thierry77 07:05:06 06/27/07 (0)
- RE: Sign of life .Mail from Welborn received - kev313 06:14:43 06/27/07 (0)
- Enjoy the Music and RMAF - Soundripples 07:32:27 06/25/07 (6)
- RE: Enjoy the Music and RMAF - Thierry77 09:30:54 06/25/07 (5)
- Here is what I got from Enjoy the Music so far... - Soundripples 09:51:28 06/25/07 (4)
- RE: Here is what I got from Enjoy the Music so far... - kev313 09:55:35 06/25/07 (3)
- Welborne as a black box - Soundripples 12:23:31 06/25/07 (2)
- RE: Welborne as a black box - kev313 13:18:42 06/25/07 (1)
- RE: Welborne as a black box - Soundripples 13:37:34 06/25/07 (0)
- Update to my situation - kev313 09:39:30 06/22/07 (1)
- RE: Update to my situation - Thierry77 10:46:27 06/22/07 (0)
- NOT a registered CO business - kev313 10:19:06 06/21/07 (2)
- RE: NOT a registered CO business - DIVA_GEAR@HOTMAIL.COM 20:43:43 06/22/07 (0)
- RE: NOT a registered CO business - kev313 11:11:04 06/21/07 (0)
- Take the issue up with your credit card company. - orpheus 12:17:01 06/19/07 (6)
- My approach - kev313 20:47:47 06/19/07 (4)
- RE: My approach - Thierry77 23:55:45 06/19/07 (0)
- RE: My approach - kirbyt 21:28:57 06/19/07 (2)
- RE: My approach - kev313 05:54:14 06/20/07 (1)
- RE: My approach - Matts_ 08:09:54 06/20/07 (0)
- This was my coarse of action - Soundripples 13:47:01 06/19/07 (0)
- I think someone in Denver should pay him a visit - fin1bxn@msn.com 12:05:41 06/19/07 (1)
- RE: I think someone in Denver should pay him a visit - Kloss 05:50:12 06/20/07 (0)
- Thanks for the post! You are right - Ron Welborne is bad news. - Soundripples 09:36:35 06/19/07 (0)
- One thing for sure - the BBB is a total joke and a waste of time! (nt) - Cut-Throat 16:30:03 06/17/07 (0)
- I am confused. Did you use a credit card, - Bruce Kendall 14:19:54 06/17/07 (1)
- Only if it's issued by a US Bank - Frihed89 05:08:58 06/18/07 (0)
- Is he still associated with RMAF? - ontrack2@gmail.com 13:42:52 06/17/07 (20)
- *** NO *** - Please read... - Brian Walsh 17:52:23 06/20/07 (17)
- You are wrong. RMAF and Enjoy the Music - Soundripples 07:11:15 06/21/07 (11)
- Your sources of information are - Brian Walsh 11:20:09 06/21/07 (10)
- Suspect? - kev313 11:34:46 06/21/07 (9)
- Thank you. Wish I could write like that!! nt - Soundripples 12:33:56 06/21/07 (0)
- RE: Suspect? - Brian Walsh 12:20:44 06/21/07 (7)
- RE: Suspect? - Gerry E. 09:26:30 06/22/07 (0)
- Sorry.. - kev313 12:30:41 06/21/07 (5)
- RE: Sorry.. - Brian Walsh 13:04:36 06/21/07 (1)
- RE: Sorry.. - kev313 07:54:37 06/22/07 (0)
- Ban from RMAF - Soundripples 12:37:59 06/21/07 (2)
- RE: Ban from RMAF - Brian Walsh 13:12:29 06/21/07 (1)
- RE: Ban from RMAF - Soundripples 14:16:07 06/21/07 (0)
- RE: *** NO *** - Please read... - kev313 19:14:49 06/20/07 (0)
- RE: *** NO *** - Please read... - RC Daniel 19:06:33 06/20/07 (3)
- RE: *** NO *** - Please read... - TG 03:59:57 06/21/07 (2)
- I think that he is doing fine. - Soundripples 08:00:55 06/21/07 (1)
- RE: I think that he is doing fine. - RC Daniel 15:46:46 06/21/07 (0)
- One of three sponsors per the website - kev313 13:44:43 06/17/07 (1)
- It will be fun to visit his room this fall! NT - Soundripples 20:57:25 06/19/07 (0)
- the american s.e.t. revival is over. - jdouglas51 13:29:10 06/17/07 (5)
- Hmmm??? - Sherlock 13:49:00 06/17/07 (4)
- RE: Hmmm??? - Todd Krieger 17:17:45 06/17/07 (0)
- RE: Hmmm??? - alan m. kafton 14:44:23 06/17/07 (2)
- RE: Hmmm??? - newyorkp7 15:14:19 06/17/07 (1)
- RE: Indeed! - alan m. kafton 15:36:09 06/17/07 (0)
- welborne labs "is trouble" more like - kirbyt 09:20:49 06/17/07 (0)
- This has been going on for a while now, do a search. - gme109 08:35:34 06/17/07 (0)
- Thanks Thierry - nightdoggy 08:30:56 06/17/07 (2)
- It's amazing - Frihed89 05:21:46 06/18/07 (0)
- "People around here who constantly defend Welborne" - David S. 12:16:46 06/17/07 (0)
- Me too! - kev313 08:27:22 06/17/07 (2)
- You guys keep going to the BBB..... - snert 08:34:11 06/17/07 (1)
- In Colorado... - racerguy 20:47:27 06/17/07 (0)